Who we are
Our website address is: https://kairos-partnership.co.uk.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
The use of AI
Artificial Intelligence (AI) tools may occasionally be used to assist with general business administration tasks. AI tools are not used to process, analyse, or store confidential client information, therapy notes, or personal data relating to clients.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These cookies are for your convenience, so you do not have to enter your details again when you leave another comment. They will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited another website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We do not and will never, sell or rent your data to any third-party organisation for marketing, fundraising, or campaigning purposes
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognise and approve any follow-up comments rather than holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have left comments, you can request an export of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Data Protection Complaints Procedure
If you have a concern regarding the use of your data collected on this website or during your time in therapy, your complaint will be handled by Amanda Gill.
How to Make a Complaint
Complaints can be made:
By email: hello@kairos-partnership.co.uk
By post: Siddeley House, 50 Canbury Park Road, Kingston upon Thames, KT2 6LX
Please provide:
- Your name.
- Contact details.
- A description of your concern.
- Any relevant dates or information.
What happens once I have made a complaint?
Step 1 – Acknowledgement
Receipt of your complaint will be acknowledged within 7 calendar days.
Step 2 – Investigation
The complaint will be reviewed:
- The information provided.
- Relevant records.
- Applicable legal and professional obligations.
Additional information may be requested if required.
Step 3 – Response
A written response will normally be provided within 30 calendar days of receiving the complaint.
Where more time is required due to complexity, the reason for the delay will be explained and an expected response date will be provided.
Possible Outcomes
Following investigation, we will:
- Explain why the processing was lawful and appropriate.
- Correct inaccurate information.
- Update procedures.
- Restrict or delete information where appropriate.
- Apologise and take remedial action where an error has occurred.
If You Remain Dissatisfied
If you remain dissatisfied after receiving the response, you may raise your concerns with the Information Commissioner’s Office. The ICO is the UK’s independent authority for data protection, with whom we are registered.
Information Commissioner’s Office (ICO)
Telephone: 0303 123 1113
Record Keeping
A record will be kept of:
- The complaint received.
- Correspondence.
- Investigation undertaken.
- Outcome and actions taken.
Records of complaints will be retained in accordance with the practice’s retention policy.